FAQ
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Where do you ship from and to?
We ship with PostNL from the Netherlands and we offer international shipping to various countries worldwide. Please check our shipping policy for the available shipping destinations.
How long will it take for my order to arrive?
Delivery times may vary depending on your location and the shipping method chosen during checkout. Typically, orders are processed within 1-2 business days, and the estimated delivery time is 1-2 business days for domestic orders and anywhere from 1-25 business days for international orders.
Are your sneakers authentic?
Absolutely! We take pride in selling only authentic sneakers. We source our inventory from authorized retailers and trusted suppliers, ensuring the highest quality and authenticity of our products.
What do (GS) and (W) mean?
(GS) stands for Grade School, indicating that the sneaker is available in kids' sizes. (W) stands for Women's, indicating that the sneaker is designed for women and available in women's sizes.
Do you have a physical store?
Currently, we operate solely as an online store. By operating online, we are able to offer a wider selection of sneakers and provide a convenient shopping experience for all of our customers.
Are you a legitimate business?
Yes, we are a legitimate business. We are fully registered as an online sneaker retailer at the Netherlands' Chamber of Commerce:
Sneakers.ADM™
CoC: 87006928
VAT: NL004340895B29
BANK: NL35BUNQ2039078533
Why aren't there many sizes available?
Because we only list sneakers on our website that we have on-hand and that are ready to get shipped right away. So no middlemen or additional links in the order processing process.
Do you accept returns?
Yes, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please check our return policy for further details.
Do you sell used items?
No, we specialize in selling brand new sneakers. All of our items are sourced directly from authorized retailers and are in brand new condition.
What payment methods do you accept?
We accept various payment methods such as Apple Pay, Google Pay, PayPal, iDeal, Shop Pay, Maestro including major credit cards such as Visa and Mastercard. We strive to offer convenient and secure payment options for our customers.
Can I cancel or modify my order?
We understand that circumstances may change. If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, depending on the status of your order.
How can I contact your customer support?
You can reach our customer support team through various channels, including email, any of our social media accounts, or live chat. Visit our Contact page for detailed contact information.